Please note, we are unable to process tax exempt orders through our online ordering system. So i got an otterbox defender case and the silicon has been stretched out a lot from use over the period of time that i this one. Since then, the company has specialized in protective cases for. It is now a valuable resource for people who want to make the most of their mobile devices, from customizing the look and feel to adding new functionality. Sent from my evo using xda submit to xda portal quick reply reply. Otterbox protective cases bestselling smartphone case. At the moment, we are exceeding a 72 hour response time and in some cases longer. Instead of paying for an expensive new otterbox, call. Nov 23, 2014 anyway, i found otterboxs web site and made a warranty claim. The process is rather sophisticated, you select your phone and it shows you the various cases they have for it, you select yours, then it generates a pdf file which is a template.
We appreciate your patience during this time as there will be delays in our response. We design and manufacture protective cases for smartphones, tablets and mobile technology. Customers may still submit warranty claims through our online submission form and other inquiries through the general contact page. The otterbox name and otterbox trademarks are the property of otter products. Otterbox lifetime warranty is not otter box company is happy to take your money when you wanted a quality life time warranty but when it comes time to for fill that duty they have changed their policy and do not have it in stock anymore what a load of they made a ton of money off many people using false advertisement.
Instead of paying for an expensive new otterbox, call them or visit their website. This limited warranty will apply only to products purchased from an otter authorized dealer that is subject to and follows otters quality controls, unless. The list below contains some of our motorola cases. Otterbox customer relationship and management strategies. There are 2 ways to reach otterbox across 2 communication modes. You can expect significant delays in communication, fulfillment, and shipment of purchases, returns, and warranty claims.
Zazzle is proud to partner with otterbox to offer you topoftheline protection for your cell phone or tablet. The retailer calculates a coverage period based on the cost of the commodity and regular operating. At the otterbox design center in fort collins, colo. In this regard, we may ask you to, for example, send a photograph. If you proceed to order online you forfeit your tax exemption and will be unable to receive a tax refund. We are experiencing significant delays in our support services due to measures taken to reduce the spread of covid19. Defender cell phone accessories pdf manual download. Thank you otterbox,i purchased an otterbox defender for my note 10 plus,i took the case apart to clean my device,and accidently broke the clips on the inner shell,replied to otterbox for the warranty and they sent me the whole nother case w belt clip,who does that. Otterbox provides customer service by email and also by phone.
Is anyone familiar with the otterbox warranty policy. If you bought from sprint, sprint will replace no questions asked or they have always for me. It actually feels like a sold case that will protect your phone from a substantial drop all while still being aesthetically pleasing which can be a rare combination for phone cases. Otterbox is a privately owned consumer electronics accessory company based in fort collins, colorado that produces waterresistant, shockresistant, and dropresistant cases for mobile devices. We are temporarily suspending customer service phone support as a precautionary measure given the continued spread of covid19. Just a heads up about otterbox and there war htc evo 3d. I wont buy any otterbox protector anymore is not worth it. Its all hassle free without even speaking to an agent. We kindly ask for your patience and grace, as operations are delayed. Otter products, llc dba otterbox and its affiliated companies worldwide collectively, otter warrants its products collectively, the.
You will need check the return status here if you would like to cancel your. Otterbox has earned a worldwide reputation for high quality, and our cases are some of the most popular in the industry. Otterbox can be a little pricier than some of the cheaper brands you can find on amazon but it is usually well worth the little extra cash. Thats we offer a 1 year warranty against defects in material or workmanship. Why even put that on the package if they don t stand behind their products doing the job they are suppose to be designed for. The company was founded in 1998 as a manufacturer of waterresistant boxes for electronic devices targeted to outdoor enthusiasts. So, youve purchased an otterbox product or accessory, and now you want to know exactly how to properly use and care for it.
I think its from my pulling it out of my pocket by grabbing just the top of the plastic layer so that it lifts off the silicone part so often, that it bent back too much, and the. Apr 24, 2017 the key elements of a warranty certificate are coverage period, reason for coverage, coverage inclusions and exclusions and coverage type offered. Anyway, i found otterboxs web site and made a warranty claim. Toughen up your phone with cases for samsung galaxy s8 otterbox. The list below contains some of our products and accessories. My otterbox defender recently broke so i went to the site because i know i can get a new one from the warranty but dont remember when i bought it.
This product is not otterbox, so your warranty through them will not be honored if this belt clip breaks. Disassemble your otterbox product and place all pieces on this photo template. Replacement belt clip compatible with otterbox defender series cases for the iphone 5 or 5s this product is designed to be similar to the original, but will not contain the otterbox logo anywhere on the packaging or the product itself. So, its no surprise that crooks and scammers try to pass off fake, counterfeit and refurbished products as the real deal. Returnsexchanges returns or exchanges must be made within 30 days of the original purchase shipping date, products must be unused and in original product packaging. Theyll then ask you for pictures of the clip with your name and todays date. You will need check the return status here if you would like to cancel your order and have a new one sent try contact support here. Just go to the otterbox website and initiate a warranty repair. Nobody but otterbox,my trusted brand,thank you otterbox. Otterbox return policy otter products emea return policy we will accept return of any product for a refund within 14 days of the date that you received your original order, where the order was purchased directly from otter products emea on this website.
I was wondering if it would be fine to put in a random date. Only a real otterbox protects like an otterbox otterbox has earned a worldwide reputation for high quality, and our cases are some of the most popular in the industry. The first component is the duration until which a product can be provided with warranty services. The warranty has always been one year, at least on iphone cases like the defender series. For the safety of our employees and our community, otter products is operating at a reduced capacity. Apr 22, 2014 customers submit photos of themselves using their technology while covered in an otterbox. Feb 17, 2012 is anyone familiar with the otterbox warranty policy. Please return the product to us by registered mail by following the procedure outlined. The otterbox statement is one of otterboxs fancier cases as it comes with a piece of leather that comes from a centuryold leatherworks, which sounds cool. Otterbox commuter iphone 7 vector template, contour cut file. Otterbox offers some of the best phone accessory warranty i have ever encountered with a picture of the defectdamage, they shipped me a replacement immediately.
I have an iphone 4 case from the otterbox commuter series, and the top of the outer plastic layer snapped off. Otter products warranty does not under any circumstance, cover the replacement or cost of any electronic device or personal property inside or outside of the case. View and download otterbox defender user manual online. Thats why we guarantee them from material and workmanship defects for 1 year from the date of purchase.
Downloadable digital vector contour cut file for the otterbox commuter iphone 7 vector template. Apr 03, 2015 so i got an otterbox defender case and the silicon has been stretched out a lot from use over the period of time that i this one. You are entitled to claim your warranty from your point of purchase. Letter will thank customer for their business, provide warranty info, and invite them to follow otterbox on social media. You may indicate the damage to your product by drawing arrows. So, youve purchased an otterbox for your motorola, and now you want to know exactly how to properly use and care for your protective case. However, if you are having difficulty completing your warranty at your point of purchase, we would still like to help you. Thank you letter from otterbox ceo to be included in package for every purchase.
I will never buy another otterbox or lifeproof since they are the same company and share the same crappy warranty. One of the things covered by that fee is the fact that. It actually feels like a sold case that will protect your phone from a substantial drop all while still being aesthetically pleasing which can be. Customers submit photos of themselves using their technology while covered in an otterbox. If a material or workmanship defect arises with regard to any otterbox product, and a valid claim is received within the warranty period, otterbox will 1 repair the otterbox product using new or refurbished parts or 2 replace the otterbox product with a new or refurbished otterbox product. Our devices are an integral part of our everyday lives, allowing us to conduct business, update our social media feeds, communicate with friends and family thousands of miles away, and make last minute changes to our fantasy sports team to pull out a slim victory. The key elements of a warranty certificate are coverage period, reason for coverage, coverage inclusions and exclusions and coverage type offered.
Simply take a photo of this entire sheet with your product in place. Returnexchange merchandise authorization rma number is required for all returns. Otter will make every effort to replace otterbox private collection and limited editionspecialty products or discontinued products but cannot guarantee their. Fill out the warranty form and they will send you one for free. Make sure you have your email, password, order number. Otterbox defender series for apple iphone 3g protection.